技術サポート

技術サポート

セルフサービスで技術情報を確認でき、機器の課題をすばやく解決します。

How to Update the Firmware Version of Unex Products?

Unex devices support two main firmware upgrade methods: Remote Firmware Upgrade and Standard Firmware Upgrade. You may select the most suitable option depending on your requirements.
Remote Firmware Upgrade or Standard Firmware Upgrade.

Learn more...

How to Check the Firmware Version of Unex Products?

You can use the V2Xcast Manager tool to check the firmware version of your Unex device. Please refer to the “Read Unex Device (server-side) Version” section under V2Xcast SDK in the Unex Software Development Guide (SDG).

Learn more...

What Should I Do If I Have Not Received the Whitelist? How Can I Obtain and Import It?

Please refer to the “Upload Whitelist” section under V2Xcast SDK in the Unex Software Development Guide (SDG) for full details

Learn more...

Are There Any Restrictions or Considerations Regarding Power Supply for Unex Products?
  • Please refer to the “Power Consumption” section in the Quick Start Guide of the purchased product. This section provides detailed information about the device’s power consumption range, which is typically between 2W and 4W.

The actual consumption may vary depending on the usage scenario. Therefore, it is recommended to adjust the power supply configuration according to your specific application.

How to Quickly Verify V2X Message Transmission?

To verify device operation, complete the following steps: Confirm Device Connection, Check Device Status, Compile and Run the V2X Example, Test and Verify.

Learn more...

Have Unex Products Obtained Any Certifications or Participated in Interoperability Testing?

For detailed certification information, please consult the Product Development Department.

  • OA Certification: Please refer to the official Unex OA certificate. Additional details are available on the OA official website.
  • Interoperability Testing: Unex participated in DSRC testing in earlier years and has more recently joined TPF testing. European standard (EU) testing has not yet been conducted.

さらにサポートが必要な場合

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
page

テクニカルサポートへお問い合わせ

以下の情報を詳しくご入力ください:

機器情報

Unex Model Name
V2X 0 MAC Address
SDK (driver) version

課題内容

どのような症状ですか?
いつ発生しましたか?発生頻度はどの程度ですか?

ステップ 1 → ステップ 2 → …… → 課題が発生

テスト環境とエラー詳細

テスト時の車両状態をご記入ください。
テスト実施箇所はどこですか?

エラーメッセージがありましたら、スクリーンショット、エラーコード、ログなど、具体的な情報をご記入ください

これまでに実施した対処

機器の再起動をお試しになられましたか?
ファームウェアの更新を実施されましたか?
その他のご対応はありましたか?

法人メールアドレスをご入力ください。